Orders Acceptance or Refuse
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
Disclosure and ownership of data
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
Shipping & Delivery Policy
How do you deliver my order?
All our shipments are delivered by UPS courier which are sent out every day at 4:00pm from our office, except Fridays.
Am I entitled to free delivery?
We offer free shipping within Saudi Arabia if purchases over than 1000 Saudi Riyals but if the amount is less that, Customer will pay 50 Saudi Riyals for express shipping. For other listed GCC countries, We offer free shipping if purchases over than 3000 Saudi Riyals except that we will charge 300 Saudi Riyals for shipping .
How can I pay for my product?
You pay using:
-Credit/Debit card at our Boutique.
-Cash On Delivery in only Riyadh city.
-Credit Cards (Visa & MasterCard) through our website.
How long does it take?
Delivery is approximately 3 to 5 working days. While delays may occasionally occur due to issues beyond our control, we will always try and keep you updated on the status. Some items need Specific duration as we mentioned on our website.
Can I track my order?
Yes, you can track your shipment at www.ups.com using your tracking number or call UPS on 9200 02555 .Your shipment details will be sent in an email to you at the time of ordering; if you don’t receive these details, please email firstname.lastname@example.org
Which countries do you deliver to?
Currently We deliver to Saudi Arabia,Kuwait, Bahrain, UAE, and Oman.
Return and exchange
Soul Drops offers the following rights of return:
Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note that the removal of security tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.
Returns must be made within 14 days with proof of purchase and are subject to exclusions and restrictions that are listed on: Terms and Conditions.
Refunds will be provided against the original form of tender.
If you believe your products are faulty, please email us to: email@example.com
Return policy may be changed from time to time at our discretion.